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Infinite Campus FAQ



Where do I look for detailed grade information?

You can find detailed grade information in Infinite Campus by clicking on the course name hyper link.  This can be found in the Grades Tab or the Schedule Tab.  Remember to consult with your child's teacher if you have specific questions about the grades that have been assigned. 


This video may help provide you with more information.

I can't remember my password what should I do?

You can request a password reset using the link under the help menu (show below).  If you forgot your password before you setup the rescue email you can request a password reset by emailing IChelp@waukesha.k12.wi.us.
 
  

Should I let my child use my family campus account?

No!  Your child should not be using a parent/guardian account. A parent account has the ability to see all children in the family and perform tasks like payment of fees.  Each child should use their own student account.  Students can login to the portal using their district username and password.  This is the same username and password used to login to a computer at school.   That will give them the correct permissions to perform tasks that they need to do.  

What is Campus Student?

An exciting new feature for students in the School District of Waukesha to use along side the Campus Portal.  For more info please consult the this Campus Student Guide for more information.

I am installing the app, where can I find the Site ID?

You need to have a valid campus account and the valid Site ID is currently YNJJFW.

I have my Activation Key where do I put it in?

The activation key is used under the help menu on the login screen.  Consult the activation guide or the help video for more information.

Someone told me I can find Blackboard login info in IC.  Where is it?


This article describes how to find blackboard information.

What is the Tech Info Page?

The Tech Info page is a custom page in the IC Parent Portal that describes information about your students district issued technology.  You can use this page to see an app inventory of your students devices and  place to securely store username and password information so that you and your students teacher can share it.  The tech info page is described here.  

Question still not answered?

Submit your question to IChelp@waukesha.k12.wi.us and ask us to answer your question and add it to the website.